Q & A SECTION: Your WorkTree.com User Account

Question 1: I forgot my password?

Answer: No problem, we have an auto interface where we will email your password back to you in just a few minutes. Click here to retrieve your password.

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Question 2: How do I change my email login or password?

Answer: You can change your email login id and or password at any time. Use our automated facility that first verifies your membership then allows you to change your information. Click here to change your login and/or password.

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Question 3: How do I take advantage of the 90 day extension?

Answer: Easy. As you near the close of your membership, simply email support@worktree.com stating that you have not found a job and need to take advantage of the 90 day extension. The 90 days will be added to the date of your membership expiration regardless of when you request it and there is only one 90 day extension allowed.

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Question 4: How can I use WorkTree.com effectively?

Answer: WorkTree.com is a job portal designed to save you time and help you find more places to look for jobs. We provide the resources in an efficient manner, but you are required to do some work as well. Search our vast databases of job links, etc. and take the time and sign and post your resumes on as many applicable sites, sign up for free email alerts, contact recruiters and search their sites, etc. There is so much to do that we created a section just for this. Click here for more WorkTree.com search tips.

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Question 5: Where do I post my resume?

Answer: Click here to post your resume to WorkTree's resume bank. Also, we link you to thousands of places on the internet to post your resume and it is important that you visit those sites applicable to you and post your resume where possible. We do have a premium resume distribution service called ResumeMessenger.com which blasts your resume to thousands of matching recruiters overnight. The best part is that if you are a WorkTree.com member, you can use this feature for 50% off the normal rates. Remember, the 50% discount is ONLY for WorkTree.com members.

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Q & A SECTION: I can't log In - HELP!

Question 1: I can't log into WorkTree.com

Answer: We have thousands of valid users logging into WorkTree.com daily. If you can't login, then please verify the following first:

• You did sign up for WorkTree.com membership, select a membership package of either 3 month Silver, 6 month Gold or 1 year Platinum, and pay the required membership fee online?
• You did attempt to login to WorkTree.com correct, Click here for login page.
• You are trying to login using the same email login id and password that you registered with?
• Your membership is still active and not expired
• You are not confusing your ResumeMessenger.com order with WorkTree.com membership? Remember these are two different services. If you ONLY purchased a ResumeMessenger.com resume distribution package (National Power Package, Deluxe Package or Direct Hit) then you don't have a WorkTree.com membership account and thus no login id and/or password.
• Finally, make sure your cookies are enabled on your browser as this is required to create a session state and login successfully using most browser. Click here for details on cookies.

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Question 2: I can't access the free e-book

Answer: If you are trying to log into SmartJobGuides.com to access the free e-book, then you have to use another special login id and password which is below:

Login ID ===> guest@smartjobguides.com
Password ===> WorkTree

INSTRUCTIONS

1. Visit http://www.SmartJobGuides.com/index.cfm?affid=P_WTREE
2. Click the Reader Login button in the Member Access Zone
3. Enter the special login id and password above

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Question 3: I keep having to constantly re-log in

Answer: We have a session time-out limit of 5 minutes for your security. If you are logged in and your computer remains idle for 5 minute then your session ends and you are required to login again. If for some reason you find yourself constantly logging in, then it most likely has to do with your cookie setting on your computer. Cookies are required to maintain session state and must be enabled on your browser. Click here for details on cookies.

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Q & A SECTION: ResumeMessenger.com Service

Question 1: Why is there a separate fee for ResumeMessenger.com service?

Answer: This is a premium service of WorkTree and available at 50% off the normal rates for WorkTree.com members. WorkTre.com membership is for access to the job portal resources and ResumeMessenger.com is for blasting your resume out to matching recruiters overnight. Please read the HELP link located at the bottom of every page in WorkTree.com to learn more about how these two services interact.

We make it very apparent that there is a separate and discounted fee for this as listed below:

1. On the bottom of EVERY page in WorkTree.com there is a linked called HELP which explains that these 2 are different services. Here is the link so you can see for yourself: http://www.worktree.com/careerpages/help.cfm Please read items #3 and #4.
2. When you visit www.ResumeMessenger.com, before you can even reachthe pay screen we inform customers that they will receive 50% off if they are a registered WorkTree.com member. Once again, here is that link: http://www.worktree.com/rm/rm_Options.cfm, as you can see we mention it right up front in its own special and attention getting box.
3. Also on the bottom of every page in WorkTree.com there is a link called "Pricing" and one of the benefits is #6 which clearly states that one of the benefits is 50% off the ResumeMessenger.com service. Here is that link: http://www.worktree.com/careerpages/pricing.cfm
4. Finally, on the home page of www.worktree.com in the upper right corner, there is link a called "Become A Member", once again, as soon as that is clicked there is a large box at the top clearly stating 50% off ResumeMessenger.com for WorkTree.com members. Here is that link: http://www.worktree.com/careerpages/mbr_reg.cfm

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Question 2: Why does my web resume say its expired?

Answer: WorkTree.com membership and ResumeMessenger.com are two different services entirely. WorkTree.com provides you access to the job portal resources and when you signed up you received a specific start date and end date depending on which membership package you selected. Same thing with ResumeMessenger.com, each resume distribution package states how long your web resume is kept active after distribution. The Direct Hit package keeps it active for 30 days and both the National Power Package and Deluxe Package keeps it active for 60 days. Click Here to view the actual link to the actual page on ResumeMessenger that specifically states this as well, notice that the days of activation are in bold blue text next to each package, se to date to minimize email bounce back and errors.

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Question 3: Need more detailed questions and answers?

Answer: There is a whole set of Questions and Answers that cover nearly every aspect of the ResumeMessenger.com process at ResumeMessenger.com main page. Click Here to get directly to the detailed Q & A section.

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Q & A SECTION: SmartJobGuides.com Free E-Book

Question 1: What is this free e-book?

Answer: We have partnered with SmartJobGuides.com to provide members of WorkTree.com complimentary access to their online career books. Gold and Platinum level WorkTree members have access to the entire set of e-books. Silver level WorkTree members have access to only one of their online job guides called, "Online Job Searching - What You MUST Know". We constantly strive to provide our members more value for their membership and this is just another example of how.

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Question 2: How can I access this?

Answer: If you are a Gold or Platinum level WorkTree.com member, you can login to SmartJobGuides.com using the same login/password that you use for WorkTree.com and access the entire set of career e-books.

If you are a Silver level WorkTree member, you only have access to read one job guide ("Online Job Searching - What You MUST Know") and you must use the special login id and password which is below:

Login ID ===> guest@smartjobguides.com
Password ===> WorkTree

INSTRUCTIONS

1. Visit http://www.SmartJobGuides.com/index.cfm?affid=P_WTREE
2. Click the Reader Login button in the Member Access Zone
3. Enter the special login id and password above

You must have your cookies on for this site as well.
Please click below to learn how to enable your cookies properly on your browser:
http://www.worktree.com/careerpages/cookies.cfm

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Question 3: Am I required to buy more e-books?

Answer: Absolutely NOT. Once again, Silver members have free access to this one e-book only. After visiting SmartJobGuides.com you can view this e-book at no charge and decide for yourself if you want to purchase more e-books that are offered on that site.

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Q & A SECTION: WorkTree.com Policies & Procedures

Question 1: How we deal with credit card fraud

Answer: Credit card fraud of any kind is a serious violation. As an online business, your privacy and security comes first. If you suspect that someone has purchased a service using your credit card please report it immediately to support@worktree.com. We have detailed logs on each account and can perform in depth tracking and tracing. VIOLATERS WILL BE PROSECUTED. Also, any false claim of fraud in an attempt to cancel payment is fraud itself and will carry PENALTIES AND FINES as well as blacklisting of your information to other online merchants who share transaction databases.

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Question 2: I found a job after I joined, can I get a refund?

Answer: Once you sign up for WorkTree.com membership and or ResumeMessenger.com there are no refunds. If our services helped you find a job or not, the service fees are not refundable. Many people sign up for memberships and then find a job weeks later and may not need access to WorkTree at that point. In these cases, we do allow for member transfers, you can sell your WorkTree.com membership or transfer it to someone else with no penalty. We will handle the administrative changes at no cost but we DO NOT issue refunds. For the ResumeMessenger.com service, once your web resume is created and blasted out, no refunds are provided.

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Question 3: Our satisfaction guarantee policy

Answer: Our guarantee policy is that if you do not find a job by the time your membership expires, then we will extend your membership by an extra 3 months (90 days) at NO CHARGE. This guarantee is stated in the "Pricing" link which is located at the bottom of EVERY page in WorkTree.com and it is also stated on the payment page prior submitting your payment for membership.

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Question 4: Denial of payment procedures

Answer: WorkTree.com is designed as a tool to aid the online job seeker. This site is the result of years of research and development which is translated into very small and affordable membership fees for access. We have been helping job seekers since 1999 and are at a point where we get renewals on a daily basis from previous members. When a person decides to not pay or deny the credit card charge, it IS NOT fair to those paying members.

Our standard practice:

1. Our guarantee policy is stated clearly on the site - 90 day extension only - no refunds.
2. We will fax the credit card company our policies and procedures as well as a copy of your paid registration information showing package selected, amount paid and date of order. your name and contact information
3. Any denial of payment will be sent to a 3rd party collection agency including your name and contact information
4. Our policies and procedures will be sent to any 3rd party as requested
5. Your account will be de-activated until the situation is resolved

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Question 5: Do we auto renew and charge your card?

Answer: ABSOLUTELY NOT! We never auto renew accounts of any kind. Once your WorkTree.com membership expires, that is it. It is up to you to renew at your own discretion and you will have to re-enter your billing information to start up again. The same applies for ResumeMessenger.com, once your web resume expires, it is simply de-activated. We don't believe in auto billing of any kind. Keep in mind if you use both WorkTree.com and ResumeMessenger.com, both charges will show the merchant as WorkTree.com on your credit card statement.

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Q & A SECTION: Power Job Search Questions

Question 1: Please keep this in mind

Answer: The Power Job Search is just one feature of WorkTree.com. There are many features and resources on WorkTree.com that you must explore to fully take advantage of the WorkTree.com job portal.

Besides the Power Job Search feature, keep in mind that as a paid member you will have exclusive and unlimited access to the following:

1. Recruiter database (7,000+ recruiters, websites, etc.)
2. Industry Jobsites (database of over 100+ industry specific sites)
3. National Jobsites (over 100+ jobsites covering all USA)
4. City/State Jobsites (jobsites in your city and state)
5. Government Jobsites (city, state, and federal jobsites!)
6. International Jobsites (jobsites in over 30+ countries!)
7. Employer sites (access over 30,000+ employers by industry)
8. Fortune 1000 (access their sites and job boards easily)
9. Newspaper links (link directly to the classifieds all over USA)
10. 50% savings on ResumeMessenger.com services

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Question 2: Three versions of the power search!

Answer: Yes!, we have three different versions of the Power Job Search available for our members. Each version searches jobs all over the internet and across hundreds of job boards. We encourage members to use all 3 versions:

1. Version 1: Key Word Job Search Engine^TM - Click For Search Tips
2. Version 2: Real-Time Power Job Finder^TM - Click For Search Tips
3. Version 3: Real-Time Mega Job Search^TM - Click For Search Tips

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Question 3: Job freshness & updating

Answer: The Power Search is quite complex. It has to scrape job data from hundreds of sites and each jobsite maintains its job data differently. We try our best to bring back timely and accurate results. Sometimes you will see the same job listed multiple times and also click on jobs that may be expired. This occurs when the job scraper is currently running and waiting to update the database with new information. Sometimes this just happens and is one of the drawbacks of a meta search tool and that is why we have many other resources at your disposal besides just the Power Job Search feature.

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Question 4: What about automatic email job alerts?

Answer: WorkTree.com does not provide this feature. The main reason is because WorkTree.com is a job portal, we don't control the thousands of sites that post jobs and have no control over the job data. Each site that we scan stores its job data differently and also updates them at different times making it quite impossible to create a job agent concept. Other sites, like Monster, etc. can easily do this because they are a single site, not a portal and run the job agent against their own data only, not against hundreds or thousands of different sites.

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Question 5: The job link doesn't open when clicked?

Answer: Please make sure you have disabled or uninstalled any pop-up stoppers or pop-up killers. When you click a job link, the job details open up in a pop-up window to make navigation easy. However, many people now have pop-up stoppers installed on their PC's and this will also prevent these job detail pop-ups from showing as well. So to view the jobs, please disable this or configure your anti-popup software to allow WorkTree pop-ups.

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Still have more questions? Send questions to support@worktree.com. We'll reply as soon as possible.